Customer Relationship Management

Trainings and Customer Relationship Management (CRM) - The Key to Sustainability

In today’s world, everyone should expect a high level of service. If you run an international nonprofit organization, your client/donor/funder/partner needs should be a priority. This is important for long-term success. Think about it. When you look back at your own experience, was there a time when someone went above and beyond when tending to your needs as a client? How did that make you feel? It made you feel good, didn’t it? It shouldn’t come as a surprise that people love feeling special. By providing good support, you are showing your "customers" that you truly care about and appreciate their support. 

 

So how do you improve your "customer" service or go from making it good to great?

 

One way you can do so is through improved systems for managing your portfolio of projects, donors, funders, and partners. These "customer" relationship management systems help staff build an understanding of how to effectively interact with clients. Training can provide your staff with the skills, tools, and knowledge they need to have confidence in their work and leave a positive impression. Customer Relationship Management (CRM) systems help to analyze customer interactions and data throughout the client lifecycle. These systems compile client data across different channels and give detailed information on interactions with the client. This helps to improve customer relations and provides staff with the tools they need to successfully interact with ongoing and potential clients. Investing in a Customer Relationship Management (CRM) system can be a positive step for an international NGO.

 

Are you ready to improve your client management? If so, contact NPOKI Consulting LLC. We provide training, help you analyze your need for a Customer Relationship Management (CRM) system, and identify software solutions to meet your needs.