All organizations manage their information, data, and knowledge in some way. But when we talk about knowledge management, we're referring to organizational approaches that are intentional, coordinated, and, to some degree, systematic or consistent.
Typically, moving from an ad hoc approach to a more unified, coordinated one is a journey. We recommend starting with an assessment or discovery process (what we call an Information Audit) to surface what's working well and identify the root causes for pain points.
Often, organizations come to us looking for a new KM system, but what's truly needed is an overhaul of internal processes and governance. Existing platforms might need some fine-tuning or properly-deployed system integrations, but in many cases, the platforms in place aren't the problem in themselves, which we learn during the assessment process.