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Knowledge Management Assessment


Our approach to a knowledge management assessment is a holistic one – examining each constituent part of the operation, identifying strengths, weaknesses, and gaps, and outlining recommended action steps to achieve the desired goal.


NPOKI helps an international NGO to develop, improve, and refine its Knowledge Management Strategy by performing the following activities:


  • Review current knowledge generation and management processes to identify good practices as well as gaps and redundancies in internal cross-organization information sharing.

  • Identify content needs of different target external audiences at the country, regional, and global levels.

  • Recommend tactics and approaches for strengthening and reusing content with a focus on enhancing research utilization among these audiences.

  • Undertake a mapping exercise of existing communities and networks to define how these can support knowledge sharing for the broader organization.

  • Connect related initiatives (such as project/program impact strategy, priority risk management, country strategic plans, and internal and external communications) to a knowledge management plan.

  • Identify a structure and systematic method for and tools to capture emerging lessons as well as an intentional process to reflect on and share findings with a goal to improve business performance.

  • Prepare a multi-phased plan for implementation, including staffing recommendations, budget, and timeline.


NPOKI has extensive expertise in assessing an organization’s management of information: all kinds of information, including program or project information, financial, operation or organization information, archival information, and sector information. The process we use looks at how information is generated, where it lives, how it is used, how it is shared, and how it adds value.

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